Return & Refund Policy

Effective Date: July 27, 2026

At KRYSTO, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.
• Have all original tags attached.
• Be returned in the original packaging whenever possible.
• Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Final sale or clearance items
• Personalized or customized products
• Undergarments and socks (for hygiene reasons)

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or you received a defective or incorrect item.

Exchanges

We gladly offer exchanges for items that are damaged, defective, or the wrong size (subject to availability). If your preferred replacement is unavailable, we'll issue a refund after receiving the returned item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Start a Return

To request a return or exchange, please contact our customer support team with:

• Your order number
• The item(s) you'd like to return
• The reason for your return

We'll provide instructions for completing the return process.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through our customer support page or email us at support@krysto.com.